Loved Scents LLC (Nevada)
1. Introduction
This Privacy Policy describes how Loved Scents LLC ("Company," "we," "us," or "our") handles personal information when you use our websites, applications, and related services (collectively, the "Platform"), including:
- Loved Scents (lovedscents.com) — our company, brand home, and Amazon-affiliate shop;
- Scent Society by Loved Scents — the fragrance community (feed, profiles, posts, comments, and related club features).
Loved Scents is not a peer-to-peer marketplace. This policy applies to information we collect through the Platform. It supplements our Terms of Service and Community Policy.
We do not sell your personal information. We collect only what we need to operate, secure, and improve the Platform, and we share information with service providers under contracts that limit their use to providing services to us.
2. Information we collect
We collect information in three ways: information you provide, information created through your use of the Platform, and information from service providers.
2.1 Account and profile information
- Email address and password (authentication credentials are handled by our identity provider; we do not store your password in plain text).
- Username, display name, biography, avatar image, and public profile customization (colors, taglines, and similar profile fields you choose to publish).
- Country and U.S. residency confirmations you submit during signup or verification flows.
- Terms-of-use and community-policy acceptance records (timestamps and policy versions).
2.2 Waitlist and early-access signups
If you join our founding waitlist before or without a full account, we may collect:
- Email address and an optional username claim;
- Referral codes and referral relationships;
- Waitlist status, queue position, and founding-member eligibility flags;
- Hashed IP address and user-agent fingerprints (not raw IP addresses stored in the waitlist table) for abuse prevention;
- Records that you passed human-verification checks (for example, Cloudflare Turnstile).
2.3 Membership and billing
- Paid membership status, billing interval, plan amount, and renewal period dates, if you subscribe.
- Stripe customer and subscription identifiers (payment card numbers and bank details are collected and stored by Stripe, not by us).
- Records that you acknowledged membership fees and accepted membership terms at checkout.
2.4 Society and social content
- Posts, photos, comments, likes, bookmarks, and other content you submit to the Scent Society feed or your profile.
- Follows, friendships, blocks, favorites, and direct-message conversations you participate in.
2.5 Scent Vault (private collection)
If you use Scent Vault, we store collection data you enter, which may include bottle brand and name, fill level, notes, purchase price and date, estimated values, and photos you upload. Vault data is private to your account unless you choose to share it through Platform features.
2.6 Shop and Amazon affiliate clicks
- Product pages you view on the Loved Scents shop (title, handle, and similar catalog fields).
- Amazon shop click records when you tap Shop on Amazon (time, product or search term, page you came from, and your account if you are signed in). Guests may be recorded without an account.
- We do not receive your Amazon password, Amazon order history, or payment details from Amazon.
2.7 Messages
- Message body text and conversation metadata (participants and timestamps).
- Fraud-risk scores, safety review notes, and limited message previews retained for trust-and-safety review when messages are flagged.
2.8 Identity verification (where offered)
On flows that support account verification, we may collect phone numbers, verification status, and government ID images submitted for review. Government ID images are stored in access-controlled storage and are not shown on public profiles.
2.9 Notification preferences
We store your email, push, and SMS notification preference toggles. We do not currently store mobile push device tokens in our database; if we add push delivery in the future, we will update this policy before collecting tokens.
2.10 Technical and security data
- Session and authentication tokens managed by our hosting and database providers.
- Server and edge logs (for example, request timestamps, URLs, and IP addresses) maintained by our infrastructure providers for security, debugging, and abuse prevention.
- Information necessary to verify Stripe webhooks, Turnstile tokens, and API requests.
We do not use third-party advertising trackers or sell data for cross-context behavioral advertising. We do not operate a third-party analytics program that profiles you across other companies' websites.
3. How we use information
We use personal information to:
- Create and secure your account and authenticate you;
- Provide society features (profiles, feed, Scent Vault, messages, and membership benefits);
- Operate the Amazon-affiliate shop and record shop clicks;
- Process paid memberships and billing events through Stripe, if you subscribe;
- Operate the founding waitlist and referral program;
- Detect, prevent, and investigate fraud, spam, bots, counterfeit promotion, harassment, and policy violations;
- Review flagged messages and verification submissions;
- Provide optional scent tools (for example, bottle scanning, note lookup, or scent recommendations) when you choose to use them;
- Respond to support, legal, and privacy requests;
- Comply with law, enforce our agreements, and protect the rights, safety, and security of users and the Platform.
4. Message safety
Messages may be reviewed for contact information, suspicious links, spam, and policy violations. High-risk messages may be blocked before delivery.
Safety review is used for security and integrity, not for advertising. Internal review queues are accessible only to authorized administrators, not to other users.
5. Optional scent tools
When you use optional tools (such as scanning a bottle photo or requesting scent recommendations), we may send the content you submit (for example, an image or fragrance name) to a service provider to generate a response. We use that output to display results to you and, if you save them, to store structured fields in your account. Do not submit sensitive personal information in prompts or images unless necessary for the feature.
6. How we share information
We share personal information only as described below. We do not sell personal information.
| Recipient | What is shared | Why |
|---|---|---|
| Supabase (database, authentication, storage) | Account, profile, content, vault, messages, shop click records, and files you upload | Core hosting and data storage |
| Stripe | Email, internal user ID, subscription and customer IDs; payment details you enter at membership checkout | Paid membership billing and customer portal |
| Cloudflare | IP address, browser signals, Turnstile tokens; site traffic through CDN/workers | Site delivery, DDoS protection, bot resistance on waitlist |
| Resend | Email addresses and message content for transactional mail we send on your behalf | Account and platform email delivery |
| Scent analysis provider (when enabled) | User-submitted images or text for optional scent tools you request | Generate scan, note, or recommendation results |
| Amazon Associates | When you click Shop on Amazon, Amazon may receive referral data (for example, the link you clicked and browser information) to attribute qualifying purchases. We do not send Amazon your Loved Scents password or Society posts. | Affiliate shop and optional commission on qualifying Amazon purchases you choose to make |
| Other users | Information you choose to make public (profile, posts, comments) | Scent Society community features |
| Authorities or advisers | Information required by law or to protect safety and rights | Legal compliance, fraud reporting, dispute resolution |
We require service providers to process data only on our instructions and to protect it with appropriate safeguards.
7. Affiliate retail links and retailer cookies
The Loved Scents shop uses Amazon Associates links. We disclose that Loved Scents may earn a commission on qualifying purchases. Links open in a new browser tab only when you click them; we do not auto-redirect you and we do not install coupon software or browser extensions.
After you click Shop on Amazon, Amazon may place cookies or use similar technologies on Amazon's site to measure referrals and attribute sales. Those cookies are controlled by Amazon, not by Loved Scents. You can limit cookies through your browser settings or Amazon's privacy tools where available.
8. Cookies and similar technologies
We and our providers use cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect against abuse, and operate billing flows. Stripe and Cloudflare may set their own cookies or tokens when you interact with payment or verification features. You can control cookies through your browser settings, but some features may not work if essential cookies are disabled.
9. Security
We design the Platform with security in mind. Measures include, where applicable:
- Encryption in transit: HTTPS/TLS for website traffic, with HTTP redirected to HTTPS;
- Access controls: database row-level security so users can access only their own private data unless they choose to publish content;
- Private storage buckets for sensitive uploads (for example, government ID documents and Scent Vault photos) with owner-only access policies;
- Administrative separation: fraud queues and verification submissions are not exposed to ordinary users or public APIs;
- Webhook verification for Stripe events;
- Waitlist protections: bot challenges, rate limits, disposable-email blocking, and hashed IP/user-agent records;
- Browser security headers (including Content Security Policy, HSTS, and frame protections) on our web properties.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security. Passwords are managed through our authentication provider using industry-standard practices; you are responsible for choosing a strong, unique password and keeping your credentials confidential. Report suspected unauthorized access immediately to [email protected].
10. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing. You can:
- Update profile information in your account settings;
- Manage notification preferences where available in the app or account settings;
- Delete certain content you posted (for example, posts or vault items) through Platform controls;
- Cancel a paid membership by contacting support or through the billing flow shown at signup, if you subscribed;
- Request access, correction, or deletion by emailing [email protected] from the email address associated with your account;
- Request deletion of some or all of your personal data without deleting your account — see Data deletion requests below.
We may need to verify your identity before fulfilling a request. We may retain certain information where required by law, for fraud prevention, to resolve disputes, enforce our agreements, or protect the Platform.
If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of sale or sharing (we do not sell or share personal information for cross-context behavioral advertising). Submit requests to [email protected].
10A. Data deletion requests (without closing your account)
Yes. You may request that we delete some or all of your personal data without requiring you to delete your Loved Scents account. This is optional support for users who want to keep their login while removing selected data (for example, Scent Vault entries, uploaded photos, or message history).
How to request it
- Email [email protected] from the email address on your account; or use Support → Data deletion.
- Use subject line: Data deletion request (keep account).
-
Tell us clearly what you want deleted, for example:
- All personal data we can remove while keeping the account; or
- Specific categories (Scent Vault / collection, profile photo, messages, AI tool inputs you saved, marketing preferences).
We will verify your identity and respond within a reasonable time (generally within 30 days where applicable law requires). We will delete or de-identify the requested data that we are not required to keep. You can continue using your account after a partial or full data wipe of removable fields.
What we may still retain (even if you keep the account): records we must keep for tax, accounting, fraud prevention, legal holds, or security logs; and information needed for the account to function if you ask us only to remove optional profile or vault data. If you want the account closed entirely, say so in your request and we will treat it as an account deletion request instead.
Full account deletion remains available on request — it is not required to exercise a partial or bulk data deletion request. See Support for in-app deletion (App Store Guideline 5.1.1(v)).
How we fulfill requests: platform admins process verified requests in the Loved Scents admin tools (member directory → Wipe data (keep account) or Delete account). That removes or redacts personal content such as vault entries, feed posts, photos, and message content, while retaining records required for tax, fraud prevention, or legal obligations when applicable.
11. Data retention
We retain personal information for as long as your account is active or as needed to provide the Platform, unless you request deletion or we are required to retain it longer. Examples:
- Account and profile data: retained while your account exists;
- Billing records: retained as needed for tax, accounting, and dispute resolution;
- Flagged messages and trust-and-safety records: retained for investigation and abuse prevention;
- Public posts: may remain visible until you delete them or we remove them for policy reasons;
- Amazon shop click records: retained to operate the shop and review affiliate activity;
- Ephemeral stories: hidden after expiration but backup copies may persist for a limited period in systems logs or backups.
When you delete your account (upon request), we delete or de-identify personal information unless retention is legally required or reasonably necessary for security and fraud prevention.
12. Adults only — no minors
Loved Scents is an adults-only (18+) platform. The Platform is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, do not use the Platform or provide any information to us. If you believe a minor has provided us information, contact [email protected] and we will take appropriate steps to delete it.
13. United States focus
The Platform is operated from the United States and intended primarily for U.S. users. If you access the Platform from outside the United States, you understand that your information may be processed in the United States and other countries where our service providers operate, which may have different data-protection laws than your jurisdiction.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and policy version at the top of this page. Material changes may also be communicated through the Platform or by email where appropriate. Continued use after an update means you accept the revised policy, to the extent permitted by law.
15. Contact us
Operator: Loved Scents LLC (Nevada, USA)
Privacy requests and questions:
[email protected]
General support:
[email protected]
Legal notices:
[email protected]
For help without email, visit LovedScents Support.