Account & sign-in
Password resets, email verification, and profile setup across society and store.
Help center
LovedScents Support
Questions about your account, Verified Passport, the ShareScents society, or the PreLoved Scents store? We are here to help.
Verified Passport & billing
Membership, invoices, payment methods, and cancellation through Stripe.
ShareScents society
Studios, feed posts, Scent Vault, messages, and Influencer directory.
PreLoved Scents store
Buying and selling authentic pre-loved bottles on the marketplace.
Report a problem
Counterfeits, harassment, stolen media, or policy violations.
Legal & privacy
Terms, marketplace license, privacy policy, and influencer policies.
Frequently asked questions
How do I reset my password?
Go to Forgot password, enter the email on your account, and use the newest reset link from your inbox. Older links stop working after URL changes.
My card was declined at checkout. What should I do?
Verified Passport checkout runs through Stripe. If your card fails, check that your bank allows the charge, then email admin@lovedscents.com with the time of the attempt so we can look up the decline reason.
How do I cancel Verified Passport?
Sign in and open Billing to manage your subscription in the Stripe customer portal. Cancellation stops future charges; access generally continues through the end of your paid billing period.
You can also email admin@lovedscents.com for help.
Are counterfeits allowed?
No. LovedScents is for authentic fragrance only. Counterfeits, replicas, and misleading listings are prohibited. Verified sellers caught selling fake perfume may be permanently banned.
Report suspicious listings or profiles to admin@lovedscents.com.
How do I report inappropriate posts or messages?
Email admin@lovedscents.com with links to the post, profile, or conversation and a short description. Include screenshots when helpful.
LovedScents is family-friendly. We may remove content that violates community standards.
What is the difference between LovedScents, ShareScents, and PreLoved Scents?
LovedScents is the brand home at lovedscents.com. ShareScents (sharescents.com) is the fragrance society - Studios, feed, vault, and membership. PreLoved Scents (prelovedscents.com) is the peer-to-peer marketplace for buying and selling bottles.
One account works across the society and store.
How fast will support reply?
We aim to respond within one to two business days. Include your account email, username, and any relevant screenshots or order details so we can help faster.