Account & sign-in
Password resets, email verification, and profile setup across society and store.
Help center
Loved Scents Support
Questions about your account, Verified Member billing, Scent Society, or the Marketplace? We are here to help.
Verified Member & billing
Membership, invoices, payment methods, and cancellation through Stripe.
Scent Society
Studios, feed posts, Scent Vault, messages, and Influencer directory.
Marketplace
Buying and selling authentic pre-loved bottles on the marketplace.
Report a problem
Counterfeits, harassment, stolen media, or policy violations.
Legal & privacy
Terms, marketplace license, privacy policy, and influencer policies.
Frequently asked questions
How do I reset my password?
Go to Forgot password, enter the email on your account, and use the newest reset link from your inbox. Older links stop working after URL changes.
My card was declined at checkout. What should I do?
Verified Member checkout runs through Stripe. If your card fails, check that your bank allows the charge, then email [email protected] with the time of the attempt so we can look up the decline reason.
How do I cancel Verified Member?
Sign in and open Billing to manage your subscription in the Stripe customer portal. Cancellation stops future charges; access generally continues through the end of your paid billing period.
You can also email [email protected] for help.
Are counterfeits allowed?
No. LovedScents is for authentic fragrance only. Counterfeits, replicas, and misleading listings are prohibited. Verified sellers caught selling fake perfume may be permanently banned.
Report suspicious listings or profiles to [email protected].
How do I report inappropriate posts or messages?
Email [email protected] with links to the post, profile, or conversation and a short description. Include screenshots when helpful.
Loved Scents is an adults-only (18+) platform. We may remove content that violates community standards.
What is the difference between Loved Scents, Scent Society, and Marketplace?
Loved Scents is the company and brand home at lovedscents.com. Scent Society by Loved Scents is the community — profiles, Loved Feed, Scent Vault, and Verified Member membership. Marketplace at lovedscents.com/market is where you buy, sell, and trade bottles.
One account works across Scent Society and the marketplace.
How fast will support reply?
We aim to respond within one to two business days. Include your account email, username, and any relevant screenshots or order details so we can help faster.